Shipping Policy

This shipping policy explains how orders are processed and shipped, the carriers we use, delivery estimates, and options for local pickup. Shipping practices and timelines may vary by carrier, product, and destination.

Order processing

Most orders are processed within 1–2 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day. Processing time may be longer during peak seasons or special promotions.

Shipping methods & carriers

We offer several shipping options through major carriers, including:

• UPS — Ground, Expedited, Overnight (where available)
• FedEx — Ground, 2-Day, Overnight (where available)
• USPS — First-Class, Priority Mail, Priority Mail Express
• Local pickup — Choose in-store/local pickup at checkout if available in your area

Available carriers and services depend on the shipping address, package size, and selected shipping speed at checkout.

Shipping rates & delivery estimates

Shipping charges are calculated at checkout based on the selected carrier, service level, package weight/dimensions, and destination. Delivery timeframes are estimates and begin from the date the order is shipped (not the date the order is placed).

• Standard (Domestic): typically 3–7 business days
• Expedited: typically 2–3 business days
• Overnight: typically 1 business day (subject to carrier availability and cutoff times)
• International: varies widely by country and customs processing; allow additional time

Tracking

Once your order ships, a confirmation email with tracking information will be sent to the email address provided at checkout. Tracking updates may take up to 24 hours to appear on the carrier’s website after shipment.

Local pickup

• Select the "Local pickup" option at checkout if available for your area.
• You will receive a notification when your order is ready for pickup. Please bring a valid photo ID and your order confirmation or pickup code.
• Pickup hours and location details will be provided in the notification. Orders not collected within a specified hold period (typically 7–14 days) may be cancelled or returned to inventory.

Address changes & cancellations

If you need to change your shipping address or cancel an order, contact customer support as soon as possible. We may be able to modify or cancel orders that have not yet shipped. Once an order has shipped, changes may not be possible and additional fees may apply for rerouting or returns.

Lost, damaged, or delayed shipments

If your package is lost, damaged, or delayed, please:

1. Check the tracking information for the latest updates.
2. Inspect the package and keep all packaging and documentation if items are damaged.
3. Contact customer support with your order number and photos (if applicable) so we can assist and work with the carrier.

Customs, duties & taxes (International orders)

For international shipments, recipients are responsible for any customs duties, taxes, or import fees imposed by the destination country. These fees are not included in the item price or shipping cost and may result in delivery delays.

Shipping exceptions & delays

Occasional delays may occur due to carrier backlogs, severe weather, natural disasters, customs processing, or other factors beyond our control. We appreciate your patience in such situations and will provide updates when information is available.

Contact

If you have questions about shipping, tracking, or local pickup, please contact our customer support team via the website contact form or the support channel provided at checkout. Provide your order number for faster assistance.